Refund and Returns Policy

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

1. Cancellation Requests
   Cancellations will only be considered if the request is made within 15 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. Perishable Items
   Gateway Holidays does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.

3. Damaged or Defective Items
   In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at their own end. This should be reported within 15 Days of receipt of the products. If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service within 15 Days of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision.

4. Warranty Issues
   In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.

5. Refund Processing
   In case of any refunds approved by Gateway Holidays, it will take 15 Days for the refund to be processed and credited to you.